How do I choose the correct size?
Measure the circumference of your dog's neck where the collar will sit. Add a little bit extra for a comfortable fit. Example: if your dog's neck measures 36cm, add approximately 3cm for comfort (this is a guide only - please use your own judgement), the total circumference is 39cm therefore the following dog collar would be suitable: Medium (19mm x 49cm)
Small (12mm x 35cm) total circumference 24cm to 30cm
Medium Small (19mm x 41cm) total circumference 28cm to 35cm
Medium (19mm x 49cm) total circumference 35cm to 42cm
Large (25mm x 58cm) total circumference 42cm to 50cm
Extra Large (25mm x 66cm) total circumference 50cm to 58cm
Can you make a different sized dog collar to your standard sizes?
Yes. Just contact us
and we'll tell you if it's possible and give you a price.
How many characters can I have on my personalised dog collar?
For Small collars the limit is 16 characters including spacing and icons, for Medium collars it's 25 characters and for Large collars it's 35 characters.
How big will the writing be?
This will depend on how much information you want embroidered on the collar. The more information you want, the smaller the writing will be. Sometimes letters like g, j, p, q, and y will make the personalisation smaller but only if your personalisation is Mixed Case or lower case.
Can my personalisation be more than one colour?
No, we only offer one colour per collar.
Can I have more than one font on my personalised dog collar?
No, we only offer one font per collar.
What is the quality like of the dog collars and leads?
Our collars and leads are made of top quality thick nylon webbing. Nylon webbing is the best type of webbing for dog collars as it is soft but tough and durable at the same time and doesn't fade like cotton webbing. Industrial strength thread is used to sew the webbing together and nickel-plated hardware is used to complete our quality product.
Where are the dog collars and leads made?
The collars and leads are made in Australia using local and imported materials.
Will the colours fade?
No. The nylon webbing and polyester thread we use will not fade in the sun or run in water.
Are the dog collars and leads washable?
Yes. If your dog likes to play hard and get dirty, just put the collar/lead in the wash and it will come out looking like new. If the stains are stubborn, just soak the collar using a laundry soaking product like Napisan.
Do you accept international orders?
Yes. All we'll do is quote you a postage charge. The prices of the collars and leads are the same as our Australian customers. We'll only accept credit cards and your order will be charged in Australian dollars. Delivery will take up to 28 days from receipt of order. Contact us
for a postage quote.
How long will my order take?
Your order will take up to 21 days from receipt of order. However, we generally despatch orders within 2-3 working days from receipt.
Are you making personalised pet collars for cats?
Yes! Personalised cat collars will be available soon. Would you like us to inform you when they are ready? Send us your email address
and we'll let you know ASAP.
Do you personalise leads?
No. The reason why is because the reverse side of the embroidery doesn't look good. This is not a problem with collars.
Can you design a special icon for me?
Yes. We can design a simple icon for your dog collar. There will be a design fee for this. Contact us
for more information.
What is your returns policy?
We are happy to exchange only a product which is faulty and if we make a mistake with your order. Our personalised pet collars are custom-made to your instructions and because of this, we regret we are unable to offer an exchange or refund if you change your mind. Please double check your order before submitting it to us.
Please contact us
and we'll send a speedy response!
Our question to you!
Do you have any feedback or suggestions
on how we can improve or expand our service and product? We welcome your comments
with a wagging tail!